Our Terms of Business with you – Motor Trade Road Risks

If you have taken out a policy with us, we look forward to providing you with exceptional customer service at competitive prices. Our hope is that you will be so satisfied with our service and products we offer that you will need to look no further than Peacock for all of your personal and business insurance requirements.

The Financial Conduct Authority (FCA)

The Financial Conduct Authority is the independent watchdog that regulates financial services. The following document provides some of the regulatory information we are required to disclose to you. Included are details about our services and responsibilities we have to each other. You must read this document and advise us immediately if there is anything you are unable to understand or comply with.

Who We Are

Peacock Insurance Services Limited is an independent insurance intermediary (Broker). Our address is 1410 Spring Place, Herald Avenue, Coventry Business Park, Coventry, CV5 6UB. Registered address: Leofric House, Binley Road, Coventry, CV3 1JN Registered in England and Wales No: 08557985. Regulated Risks Insurance Services, Regulated Risks, Construction Warranty & Guarantee, Construction Warranty & Guarantee Insurance Services, Construction Warranties & Guarantees, Construction Warranties & Guarantees Insurance Services, Construction Warranties & Guarantees Insurance Services, CW&G Insurance Services, Just Construction, Bouncy Castle Insurance Services, Commercial Warranty Group, Hippo Insurance Services, Let Portal and Just Property Insurance are trading styles of Peacock Insurance Services Limited.

Who Regulates Us?

Peacock Insurance Services Limited is Authorised and Regulated by the Financial Conduct Authority (FCA). Our Firm Reference Number is 603863. Our permitted business is arranging, advising on and helping in the administration of general insurance contracts. You can check this on the FCA’s Register by Visiting the FCA’s website https://register.fca.org.uk/s/or by contacting the FCA on 0800 111 678.

The Products and Policies We Offer – ADVISED

We sell a variety of insurance products to cover both personal and commercial requirements. We offer policies from a limited number of Insurers. In some circumstances, we offer the policies of a single Insurer for certain lines of business, however we are not contractually bound to do business in this way. Where we deal with more than one Insurer, we will provide details on the selection of policies available to you so you can choose which one is right for you. We will ask questions to identify your specific needs to then match them to the products we provide details on. If your policy is placed with Ark Insurance Group Ltd. you should be aware that this company shares a common ownership with Peacock Insurance Services Ltd. however both are separate legal entities, each with their own FCA regulatory obligations. A list of our Insurers is included in our welcome pack. We receive payment of your premium from you as agent for the relevant Insurer. Any claims money or refund of premium we receive from the Insurer in respect of your insurance is also received by us as agent of the Insurer. When you pay your premium to Peacock insurance Services, it is held in a ‘non-statutory trust’ client money account. Any interest that may be applicable on these funds will be retained as revenue to Peacock Insurance Services. If a policy is taken out with Peacock Insurance Services, you are consenting to us holding your money in this way.

The Products and Policies We Offer – NON- ADVISED

We sell a variety of insurance products to cover both personal and commercial requirements. We offer policies from a limited number of Insurers. In some circumstances, we offer the policies of a single Insurer for certain lines of business, however we are not contractually bound to do business in this way. Where we deal with more than one Insurer, we will provide details on the selection of policies available to you so you can choose which one is right for you. You will not receive advice or a recommendation from us. We will ask questions to identify your specific needs to then match them to the products we provide details on. If your policy is placed with Ark Insurance Group Ltd. you should be aware that this company shares a common ownership with Peacock Insurance Services Ltd. however both are separate legal entities, each with their own FCA regulatory obligations. A list of our Insurers is included in our welcome pack. We receive payment of your premium from you as agent for the relevant Insurer. Any claims money or refund of premium we receive from the Insurer in respect of your insurance is also received by us as agent of the Insurer. When you pay your premium to Peacock insurance Services, it is held in a ‘non-statutory trust’ client money account. Any interest that may be applicable on these funds will be retained as revenue to Peacock Insurance Services. If a policy is taken out with Peacock Insurance Services, you are consenting to us holding your money in this way.

Quotations

All quotations are subject to change in respect of the amount of premium indicated and/or the Terms and Conditions that are applied.

What You Must Tell Us

Commercial customers are customers who are acting for the purposes relating to their trade, business or profession. You have a duty to disclose all material facts that is known or ought to be known by the policyholder’s senior management, or those responsible for arranging the insurance. This allows us to provide the Insurer with a fair presentation of all material circumstances so that they can determine whether to take the risk and, if so, on what terms.

It is your responsibility to provide complete and accurate information to us and Insurers when you take out an insurance policy, throughout the life of the policy and when you renew, vary or amend your insurance.  Failure to do so, or any inaccuracies in information given, could result in your insurance being invalid or cover not operating fully.    If a form is completed on your behalf, you should check that the answers shown to all questions are true and accurate. You are advised to keep copies of any correspondence you send to us or direct to your Insurer.

Any changes in information supplied will be accepted either verbally or in writing. For motor cases, it is an offence under the Road Traffic Act to make any false statement or withhold any relevant information for the purposes of obtaining a Certificate of Motor Insurance.  We will send you a copy of your Proposal Form or Statement of Fact that shows the information you have supplied. Information declared on a Statement of Fact proposal form constitutes the basis of your contract, and will be submitted by us to your Insurer and to the agents appointed to handle claims on their behalf. If you do not agree with any of the information on a Statement of Fact, you should disclose it to us immediately. Any changes may require the Insurer to charge an additional premium, quote special terms, or decline your proposal.  Remember, you should always tell us about any change immediately – please do not wait until your renewal. Should your premium be increased due to inaccurate information given at inception, and you are paying by Direct Debit, we will add the additional premium charged, automatically to your Direct Debit agreement. We reserve the right to request the submission of additional documents such as proof of your vehicle security arrangements, a current MOT certificate, proof of No Claims Bonus (NCB) and any relevant driving licences at any time. You must provide written evidence of your NCB within 14 days of the inception of your policy. Failure to provide evidence of your NCB will result in the Insurers issuing the policy at the gross premium (i.e. without benefit of discount) or cancelling the policy. You will be immediately responsible for the balance of premium payable and any subsequent cancellation will be calculated on the gross premium and subject to short period rates and the charges detailed in ‘Our Service Charges’ below.  If a claim is reported, any documentation that has been requested by us or the insurance company but not received by us or the Insurer must be submitted immediately to enable the claim to be progressed.

Insurers share information with each other via the Claims and Underwriting Exchange register and the Motor Insurers Antifraud and Theft Register, to aid the prevention of fraudulent claims.  In the event of a claim, the information you supply on the claim form, together with any other information relating to the claim will be put on the registers.

Insurers are legally required to provide details of Motor Insurance policies to the MIIC.  The information describing your insurance cover will be added to the Motor Insurance Database (MID), to which the police and other government agencies have access.  This helps the pursuance of claims following accidents and aids detection of those who are in contravention of the law by not taking out insurance.

Awareness of Policy Terms

You should read your policy carefully. The policy document, schedule and any certificate of insurance are the basis of the cover you have purchased.  Please make sure that you understand them and are able to follow their requirements. Breach of any terms, conditions or warranties may enable your Insurer to terminate your policy or repudiate a claim under your policy. These policies are commercial policies, for commercial clients to cover their business/trade activities and as such is not suitable for consumers.

Your Right to Cancel Your Insurance

You have a right to cancel any insurance you buy through us and to recover any payment made (except as stated below). You can do this by providing a signed written notice to Peacock Insurance Services, 1410 Spring Place, Herald Avenue, Coventry Business Park, Coventry, CV5 6UB.  If you do exercise this right to cancel your insurance, you will be charged by the Insurer for the service provided up to the point of cancellation, if a claim is reported it is unlikely any refunds will be made until the full extent of the costs of the claim are known. We will also make a cancellation charge – please refer to our charges section.  Additionally, you will not be entitled to a refund of any charges made by us for arranging/servicing or processing your insurance.  If you exercise your right to cancel, any Legal Protection policies that accompany your policy will also be cancelled and a charge made by the Insurer. Cancellation rights will be as set out in the policy document and charges listed below.  If the policy is incepted on a minimum and deposit basis and cancelled mid -term there is no refund issued against the policy.

How You Can Deal With Us

The language we do business in is English. The laws govern us are those of England and Wales and any dispute arising out of those Laws shall be subject to the exclusive jurisdiction of the English Courts.  If you arrange your insurance through our offices, website or over the phone, you can deal with us in relation to that insurance either face-to-face, over the phone, email or by post.  If you have provided your email address, you should be aware that we do send important information by this means. The email and contents will hold the same legal ramification as if it were sent by post. By providing your email address, you are consenting for us to communicate with you in this way. If this is not the case, please advise us immediately. Please note that we cannot accept email instructions from an email address that is not held on your records. Nothing in this document affects your normal statutory rights.

Receipt of Instructions

We do not consider instructions to arrange or change cover sent to us by post or electronic mail or left on answering equipment to have been received until they reach the relevant personnel in our offices. We do not accept responsibility for instructions which do not reach us due to failures in postal, electronic or telecommunication systems.

Commission Withdrawal

Insurers pay us a percentage of the annual premium as a commission. If you would like to know the commission we receive in respect of your insurance contract, this information is available on request. We shall only withdraw commission after we have received the premium from you, and in accordance with FCA regulations and agreements we hold with Insurers.

Other Taxes & Costs

Other taxes or costs, or both, may exist in relation to the products and services offered by us which are not paid through, or imposed by us.

Earning Interest on Customer Premiums

We hold premiums that you pay to us in a Client Money Bank Account. Under FCA Regulation we have to inform you that we may earn interest from the money held in our client account which may exceed £20 for any one transaction that you make with us. Our policy for the payment of interest is not to calculate and repay to customers the interest that we have received on the premium held prior to settlement with the Insurers. By accepting these Terms of Business, you are giving your consent for us to act in the manner described in this section.

How to Make a Claim

Instructions on how to make a claim are included in your policy booklet and policy summary. You will find the insurance company’s address, telephone number or other point of initial contact. Additionally, you will find the information which you must provide when notifying a claim (if this is not the case please use your policy/certificate number in all communications). You may also find in your paperwork, contact for a third party claims handling company who provide an additional claims service for clients. All claims need to be reported as soon as reasonably possible. If any documents or keys relating to a claim need to be submitted to us or the Insurer by post, they need to be sent recorded delivery. All outstanding premiums must be paid before any claim payment can be made.

Conflicts of Interest

Conflicts of interest may arise where we or one of our clients or product providers will have a potential conflict of interest with business being transacted for you. If this happens and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

Insurer Security

Whilst we monitor the financial strength of the Insurers, with whom we place business it should be noted that the claims-paying ability of even the strongest Insurers could be affected by adverse business conditions. We cannot therefore guarantee the solvency of any Insurer or underwriter. A liability for the premium, whether in full or pro rata, may arise under policies where a participating Insurer becomes insolvent.

Transferred Business

If we take over the servicing of insurance policies which were originally arranged through another broker or intermediary, or directly with an Insurer, we do not accept liability for any claim arising out of the advice given by that broker, intermediary or Insurer, nor for any errors omissions or gaps in your current insurance protection. We would ask you to contact us without delay should any aspect of a policy which has been transferred to us cause you concern or if you need an immediate review. Otherwise we will endeavour to review all transferred policies as they fall due for renewal.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS) and therefore you may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Where the claim is in respect of a relevant omission on a Professional Indemnity Policy, then 100% of the claim is covered. A relevant omission is where the firm has not passed the premium on to the Insurer or passed claim payments onto the policyholder or otherwise not taken steps and caused a contract not to be incepted by the Insurer. Further information about compensation scheme arrangements is available from the FSCS, 10th Floor, Beaufort House, 15 St Botolph Street, London EC3A 7QU, United Kingdom, telephone: 0800 678 1100, website www.fscs.org.uk.

How to Make a Complaint

following steps below so we may attempt to remedy the situation and prevent any future recurrences. If you have a complaint against your Insurer, please refer to the policy booklet for details of your Insurer’s complaints procedure.

• Step 1 – Please write to the ‘Compliance Officer’ at Peacock Insurance Services, 1410 Spring Place, Herald Avenue, Coventry Business Park, Coventry, CV5 6UB, or contact us on 02476 437600 detailing your dissatisfaction and if possible, the member of staff you have been dealing with. We expect the majority of complaints will be quickly and satisfactorily resolved at this stage, but if you are not satisfied, you can take the issue further.
• Step 2 – Please write directly to the Managing Director at the above address.
• Step 3 – If you remain dissatisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service (FOS) financialombudsman.org.uk. The FOS will independently investigate your complaint without charge to you. You will not be able to refer any complaint to the FOS unless you are:

(a) Individuals acting for purposes outside of their trade, business or profession;

(b) A charity which has an annual income of less than £6.5 million at the time the complaint is made

(c) A trustee of a trust which has a net asset value of less than £5 million at the time the complaint is made;

(d) Professional clients and eligible counterparties, where the person is an individual acting for purposes outside his trade, business, craft or profession.

(e) Micro-enterprises which are smaller businesses with less than 10 employees and an annual turnover of less than €2 million if the event leading to your complaint took place before 1^st April 2019; or if the event leading to your complaint took place from 1^st April 2019, small businesses with an annual turnover of less than £6.5 million (or its equivalent in any other currency) and either:

• a balance sheet total of less than £5 million (or its equivalent in any other currency); or
• fewer than 50 employees.

(F) A guarantor

Following the above complaints procedure will not affect your legal rights. Please provide your policy details in all correspondence.

Premium and Financial Aspects

In order to be able to offer you credit facilities, we hold the necessary credit broking permission under the FCA. We accept payments by cheque, BACs, debit or credit card. You may however be able to spread your payments through an instalment scheme, Insurers instalment scheme or take out a credit arrangement through a third party finance provider. If you choose to spread your payments through a third party finance provider we will receive additional earnings on the funded amount of 10% for setting up and administering such arrangements. We will give you full information about your payment options when we discuss your insurance in detail.

Should you choose to take out a credit arrangement through a thirdparty finance provider you will be provided with a Consumer Credit Agreement, which may require to be signed and returned. This agreement will be with an external finance company and sets out the amount and number of your direct debit payments including any interest charges.  If you default on these payments, the total outstanding balance will become due. If the policy is cancelled mid-term, these payments must still be made until any return premium is notified to you.  Any return premium is notified to us by an Insurer. This refund will be returned to the finance company to go towards any outstanding balances on your credit agreement. Any remaining balance will be returned to you. If the return premium does not cover the outstanding balance on your credit agreement, you will be liable for the remaining balance. All of our direct debit arrangements require a deposit to be paid on inception of your policy. Policy inception is followed by 6 or 10 monthly direct debit payments (depending on the type of policy.)

We my keep certain documents, such as your insurance policy documents, certificate or proof of No Claims Bonus whilst we are awaiting full payment of premiums or debt. In these circumstances, we will ensure you receive full details of the insurance cover and provide you with any documents that you are required to have by law.

Return Premiums and Refunds

Return premiums usually arise if an insurance risk is reduced or the policy is cancelled. On a return premium we repay the commission amount to your Insurers and this will be deducted from the final amount due to you. If a policy is cancelled, we will refund any return premium due (after deduction of the commission and our cancellation charge). Where the full payment has been made by credit/debit card, we will, wherever possible, make the refund to that card. All other refunds by cheque will be made to the policyholder, unless specifically authorised otherwise by the policyholder.

Our Right to Cancel Your Insurance

If you choose to pay by monthly direct debit you will be provided with our Consumer Credit Agreement to sign. If you chose to pay under our instalment scheme, your instalment arrangements will be agreed and stated in your documentation. You are authorising us, as your agent, to instruct the insurers to cancel your insurance, if any monthly direct debit, instalment payment, or any other amount due under those agreements, is in arrears and not paid by the due date.

Renewal of policies

In good time before the renewal of your policy, we shall contact you with the renewal premium and terms for the coming year.  If the product is available for auto renewal and you have opted for auto renewal and not contacted us before the renewal date, we shall renew the policy automatically on your behalf to ensure that you have continued cover.  If it is your intention to renew the policy, no action is required by you and the policy will renew automatically. If you do not wish to renew the policy, please let us know as soon as possible by phone, email or online.  Please note if you do not want your policy to auto-renew then you can remove this feature at any time by contacting us, failure to do this which results in the policy being renewed and cancelled will result in a £20 processing fee.  You should note though, that by removing auto-renewal you will need to ensure you renew your policy or take out alternative cover.

Our Service Charges

Done by product Type

Credit Checks

As part of our process, we may carry out checks with credit reference and fraud prevention agencies in order to verify your identity, assess your application for a quotation or credit.  The checks may be against both public data (such as information from the electoral roll) and private data (such as your credit history).  A record of the search will appear on your credit report.  As part of the quote process withthe Insurers, we pass your details onto them and theymay exchange information with various industry databases in order to verify the information that you have provided such as the Claims and Underwriting Exchange (CUE), the Hunter Database, the Motor Insurance Anti-Fraud and Theft Register or the No Claims Discount Database.  We may also carry out checks against data that we already hold on you such as data from existing products or account data.  We may use this data to help us assess and rate your application for a quote and to determine your premiums.

Confidentiality & Data Protection

We take protecting our customers data very seriously and abide by the rules of the General Data Protection Regulation (GDPR). Please refer to our Privacy Notice for information on how we hold and process your data.

Insurers share information with each other via the Claims and Underwriting Exchange Register and the Motor Insurers Antifraud and Theft Register, to aid the prevention of fraudulent claims.  In the event of a claim, the information you supply on the claim form, together with any other information relating to the claim will be put on these registers.

Insurers are legally required to provide details of Motor Insurance policies to the Motor Insurance Information Centre (MIIC).  The information describing your insurance cover will be added to the Motor Insurance Database (MID), to which the police and other government agencies have access.  This helps the pursuance of claims following accidents and aids detection of those who are in contravention of the law by not taking out insurance.

Bribery Act

Both the firm and its customers must not offer or receive any form of bribe from the other party.  This includes the offering, promising or giving of any financial or other advantage that could lead to a breach of the law.  As such, the firm ensures it and any associated persons, including third parties, are not involved in the receipt or offering of any form of bribe.  To enforce this policy the firm maintains on an ongoing basis its own anti-corruption/bribery policies and procedures, including but not limited to adequate procedures under the Bribery Act 2010.

Means of Providing Information

All information we provide will be made clear and accessible to you. You will also be given the choice to receive the information in paper format, free of charge. If you would like a paper copy at anytime then please let us know. At renewal we will rely on your existing choice.

Privacy Notice

About Us

Peacock Insurance is committed to protecting the privacy and confidentiality of all individuals and takes its responsibilities regarding the security of data very seriously. We abide by the rules of the General Data Protection Regulation (GDPR) upheld by the Information Commissioner Officer (ICO) and are authorised and regulated by the Financial Conduct Authority (FCA) to advise and / or arrange insurance products.

What information do we collect about you and why?

As a brokerage and as part of our service, we collect information from you so that we can advise and / or arrange insurance products that may be suitable for you. This may include contact details, occupation, income and expenditure, credit details, adverse insurance or financial history, insurance requirements, existing policies, bank details, driving licence details, claims and motoring offence history. We may also collect sensitive personal data, such as medical conditions or criminal offence data, where required to arrange a policy on your behalf.

How will we use this information?

We will use the information you provide to research the market on your behalf, find a suitable policy, provide quotations, complete applications, liaise with insurers and assist with claims or complaints. We may also contact you at renewal or when your policy is due to be reviewed.

Credit Checks

As part of our process, we may carry out checks with credit reference and fraud prevention agencies to verify your identity, assess your application for a quotation or credit, and help insurers verify the information provided.

Who will it be shared with?

If you proceed with a policy, we will pass your details to the insurer arranging the policy. If you use a credit facility, we may provide your details to Close Brothers Premium Finance or Creation Consumer Finance Limited. Where required, we may also share information with regulatory authorities or fraud agencies.

Security and retention

We will hold your information securely and will not share your information with third parties for marketing purposes. Where we arrange a policy on your behalf, we will keep your file, including personal data and any call recordings, for a minimum of six years in line with our regulatory obligations.

Your rights

• Be informed about how we use, share and store your personal information.
• Request access to the personal data we hold on you.
• Request that your personal data is amended if inaccurate or incomplete.
• Request that your personal data is erased where appropriate.
• Request that processing of your data is restricted.
• Object to your personal data being processed.

Marketing

Where we need your consent, we will ask for this separately. We do not use pre-ticked boxes or make assumptions that you have given consent. You may withdraw your consent at any time.

Right to complain

If you are unhappy with the way we have used your data, please contact Abby Lane, Data Protection Officer. You may also raise concerns with the Information Commissioner’s Office.

How to contact us

Peacock Insurance Services
1410 Spring Place, Herald Avenue
Coventry Business Park
Coventry
CV5 6UB
Tel: 02476 437600
Email: dpo@peacockinsurance.co.uk
Website: www.peacockinsurance.co.uk

Direct Debit – Information Sheet for Customers

This information sheet has been designed to provide you with important information should you choose to pay your annual insurance premium by monthly Direct Debit.

To provide a Direct Debit facility, we use Close Brothers Premium Finance (CBPF) to provide finance.

We may receive a commission for introducing customers to Close Brothers Premium Finance.

It is important to note that paying for your insurance policy by Direct Debit will make the contract more expensive, as CBPF will add interest, along with a facility fee to the amount you borrow in return for providing you with a loan.

The Lender and Your Agreement

Close Brothers Limited Trading as Close Brothers Premium Finance. Registration: 00195626. Registered Office: 10 Crown Place, London, EC2A 4FT. Authorised and regulated by the Financial Conduct Authority (FRN 124750).

If you choose to finance the cost of your insurance policy and your application for credit is successful, you will enter into a loan agreement with CBPF, who will pay for your insurance premium in full and you will be obliged to repay this credit by monthly repayments.

If you do not make the repayments that are due under this agreement then your credit rating may be adversely affected and could make obtaining credit more difficult in the future.

Your insurance policy could be cancelled and it may also result in legal action being taken to recover the difference between any rebate of premiums from the Insurer and your outstanding balance that you owe us. You may have to pay default interest and charges so that the amount you owe will increase; details of these are shown on the pre-contract credit information which will be issued directly to you.

The credit can only be used for the financing of the insurance premiums agreed with us. You will be required to sign a credit agreement, a copy of which will be sent to you by CBPF upon approval of the finance agreement. Your credit agreement will be issued to you within 24-48 hours of the finance being accepted via email. This document will be valid for 48 hours once sent. You must electronically sign the agreement within the 48 hours for your insurance to continue. If the credit agreement is not signed within this time, a 7-day notice of cancellation will be issued. CBPF will also send you other important information including pre-contractual information, the repayment schedule, confirmation of your APR, the direct debit guarantee and their terms and conditions. Please ensure you read these carefully.

You will have 14 days to withdraw from this credit agreement from the date of the finance agreement being incepted. This can be done by contacting CBPF using the contact details contained in the pre-contract credit information. This right of withdrawal only applies to the credit agreement and not to the purchase of the insurance policy so, if you cancel the agreement you will have to pay for the policy in full with ourselves directly.

The Finance amount will be collected over 10 equal payments by CBPF. Close Brothers Premium Finance will charge a £15.00 fee with the first direct debit. The first instalment will be due in 10–14 days from today and thereafter on the date of inception. Please note, should this or any payment date fall on a weekend or a bank holiday, your payment will be taken on the next working date.

Please ensure your money is in your account as if this defaults a £25.00 charge is made for each default and collected with your missed payment. If they are unable to collect your payments they may cancel and could charge £15.00 cancellation fee in addition to the default charge. If there are any changes to the date, amount or frequency of your Direct Debit, CBPF will always give you 2 working days’ notice in advance of your account being debited.

In order to process your application, CBPF may use credit scoring, credit referencing agencies and automated decision-making systems. If your application is unsuccessful CBPF and ourselves will notify you in writing and you will then need to find an alternative way to pay for your insurance premium. CBPF will supply your personal information to Credit Reference Agencies and they will give CBPF information about your financial history. CBPF do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity.

All Direct Debits are protected by the Direct Debit Guarantee, which you can find below:

Direct Debit Guarantee

• The Guarantee is offered by all banks and building societies that accept instructions to pay by Direct Debit.
• If there are any changes to the amount, date or frequency of your Direct Debit, Creation Premium Finance Limited will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Creation Premium Finance to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment or your Direct Debit by Creation Consumer Finance Limited or your bank or building society you are entitled to a full and immediate refund from your bank or building society.
• If you receive a refund that you are not entitled to, you must pay back when Creation Premium Finance Limited asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be requested. Please also notify us.

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