We listen to our customers

Your feedback is extremely important to Peacock Insurance

Many of our Peacock Insurance customers have been good enough to submit feedback about our insurance advice and expertise to ensure that we continually improve the quality of our service.

All feedback received will be made available for you to read. We thrive on our positive reviews and will always learn from the negatives to ensure we maintain a reputation for being a trusted business you can deal with.

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Review for Motor trade insurance
1.7/5
the Boss

we got reasonable cover for a reasonable price, but have received some very rude and threatening emails and text’s, they expect you to be able to respond or deal with things like DD mandates the day you get them or two days later they are sending a, we are canceling you policy due to you not returning documents you have seven days and you will have to get cover for your vehicles, not send the information and give seven days for us to deal with it and then send a reasonable “hi were just checking everything is ok we need the documents asap if your having any problems please let us know NO straight in with the recorded delivery “WE ARE CANCELING YOUR INSURANCE IN 7 DAYS!” Just nothing but down right rude and threatening, not every one has time to deal with something the very same day in lands in your in box! If we hadn’t paid the size of deposit we have id of told them to put there cover somewhere unpleasant, because with an attitude to customers like that its a given there would be a reason not to return it.

Value for Money Score:
3
Customer Service Score:
1
Overall Rating Score:
1
Review for Static Caravan Insurance
5/5
Amendment issues

Haven site would not accept policy schedule as made out due to new data protection legislation, and questions re ‘ownership’ of caravan. Despite attempts to resolve with site, adamant would not accept present policy as presented. Contact with your company and matter resolved which was very much appreciated. Your staff polite and respectful listened to problem encountered and resolved very quickly and in a caring professional approach. A credit to your Company, providing excellent, first class customer service, highly recommended.

Value for Money Score:
5
Customer Service Score:
5
Overall Rating Score:
5
Review for Property insurance
5/5
Landlord Insurance

This company is a pleasure to do business with. I get reminders of renewals and they always try to be competitive and also will match other’s quotes. I have been with them for years and they obviously want to keep me as a customer going elsewhere.

Value for Money Score:
5
Customer Service Score:
5
Overall Rating Score:
5
Review for Motor trade renewal
4.3/5
Renewal

Renewal

Value for Money Score:
4
Customer Service Score:
5
Overall Rating Score:
4
Review for Ahmadzai
4/5
Mr

Ahmadzai

Value for Money Score:
4
Customer Service Score:
4
Overall Rating Score:
4
Review for Motor Trade Insurance
4.7/5
Outstanding Customer Care

Outstanding Customer Service levels. Usman from renewals made it so easy well done. Have been with Peacocks for over 4 Years and am very happy with their services

Value for Money Score:
4
Customer Service Score:
5
Overall Rating Score:
5
Review for Liability insurance
5/5
Dj leisure

Fantastic servjce from kelly,was a.pleasure to.deal with her,Informative and also bubbly and.friendly,cheapest quote we have had so.far!!!’out docs was emailed straight over very efficient company to.deal with

Value for Money Score:
5
Customer Service Score:
5
Overall Rating Score:
5
Review for Caravan insurance
5/5
insurance

No issues, a simple experience

Value for Money Score:
5
Customer Service Score:
5
Overall Rating Score:
5
Review for Peacock Insurance
5/5
House Insurance

I am an elderly person and had my insurance for my house explained to me really clearly

Value for Money Score:
5
Customer Service Score:
5
Overall Rating Score:
5
Review for Customer Services
5/5
Brendan was fantastic

Needed to add an additonal driver urgently. Brendan was such a great help.

Value for Money Score:
5
Customer Service Score:
5
Overall Rating Score:
5
Review for Household
4.3/5
Took a while to answer.

Took a while to answer but overall the service was fantastic.

Value for Money Score:
5
Customer Service Score:
4
Overall Rating Score:
4
Review for Motor Trade
5/5
Excellent service

great price and servce

Value for Money Score:
5
Customer Service Score:
5
Overall Rating Score:
5