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Frequently Asked Questions

How do I update my MID?

To update your MID please follow the instructions which were issued to you at the inception of your policy. These instructions can be found on the Warning Notice which is issued with your policy documents.

If you have misplaced these details, please email mid@peacockinsurance.co.uk


How do I cancel my policy?

If you wish to cancel your policy, please email cancellations@peacockinsurance.co.uk with your policy number, explanation as to why you wish to cancel and the date on which you wish to cancel the policy.


How do I report a claim?

Should you wish to report a claim on a motor trade policy, please call 0800 030 5237.

Should you wish to report a claim for a commercial insurance policy please email commericaladmin@peacockinsurance.co.uk

Should you wish to report a claim for any other type of policy please call 024 764 37600.


When do I receive my policy certificate?

If your policy is a motor trade policy, you will receive your certificate once you have sent in all requested documentation.

If you are paying your premium by direct debit you will receive your certificate after you have sent in all documentation and your first payment has cleared.

If you haven't received your certificate thereafter please contact us on 02476 437600.


I haven't received all my docs

We aim to issue all documents within 24 hours of inception of your policy.

If you haven't received your documents after this time please contact us on 02476 437600.


I have lost/misplaced my documents can I get replacements?

If you have lost or misplaced your documents, please contact us on 02476 437600. Please note that there is an administration charge of £20 for duplication of documents.


I need to send in information, how should I do this?

You can send information by email, fax or post.

Email Address: admin@peacockinsurance.co.uk

Fax: 02476 636 902

Post: Peacock Insurance Services, Oak House, Eastwood Business Village, Harry Weston Road, Coventry, CV3 2UB


When will I receive my renewal invite?

You will receive a renewal invite 25 days before the renewal date on your policy.

If you haven't received your renewal invite and are within 25 days of your renewal date please contact us on 02476 437600.


Request a call back option

If you would like for a member of our customer services team to contact you, Click Here to complete a form.


How do I make a payment to Peacock?

Please call 02476 437 600 and choose the Accounts option.


When is my next payment due?

Please email accounts@peacockinsurance.co.uk with your name, reference/policy no, postcode and question.


How do I pay my Direct Debit arrears?

Please contact your finance provider. Please refer to your credit agreement for further details. Should you be unable to locate these details, please email accounts@peacockinsurance.co.uk with your name, reference/policy no, postcode and question.